Preguntas frecuentes

What is Follicgen?

Follicgen is a cosmetic at-home hair care microinfusion system, designed to promote the absorption of active ingredients into the scalp. It is not a medicine and does not replace any medical treatment.

How does microinfusion work?

The applicator creates temporary microchannels on the scalp's surface that help active ingredients reach the follicle area more effectively, instead of just remaining on the surface.

How is it used?

Apply the product to a clean, dry scalp following the included instructions. Gently glide the applicator over the areas to be treated.

How often should I use it?

Regular use of two to three applications per week, continuously, is recommended to accompany the hair's natural cycle.

Is it safe? Does it hurt?

Used according to instructions, it is a cosmetic product. You may notice a slight sensation upon application. If you have an irritated scalp or any condition, consult a healthcare professional first.

When will I see results?

Results vary depending on each person, the condition of the scalp, and consistency of use. As it acts respecting the hair's biological cycle, continuous use for several weeks is usually required. We do not guarantee specific results.

How long does a container last?

The duration depends on the chosen plan and frequency of use. You will find information for each plan on the product page.

Shipping

Check delivery times and zones in our Shipping Policy. You will receive tracking information by email.

Returns and warranty

You have a 14-day right of withdrawal and our "Satisfaction or Refund – 60 days" guarantee. Consult the Refund Policy and the General Terms and Conditions of Sale (CGV).

Do you have more questions?

Write to us at contacto@follicgen.com and we will help you.