Política de Envío

Last updated: [date]

Shipping Areas

We ship to [shipping areas, e.g., Peninsular Spain, Balearic Islands, etc.]. If your area is not available at the time of purchase, please contact us at contacto@follicgen.com.

Preparation and Delivery Times

Orders are prepared within [preparation time, e.g., 1–2 business days]. The estimated delivery time is [shipping time, e.g., 5–10 business days] from order confirmation. These times are approximate and may vary due to reasons beyond Follicgen's control.

Shipping Costs

Shipping costs, when applicable, are calculated and displayed separately before confirming the order.

Order Tracking

Once your order has been shipped, you will receive tracking information via email to check the delivery status.

Delays and Incidents

In case of delay or unavailability, we will inform you by email and may propose a new date or an equivalent solution. If the package arrives damaged, please contact us as soon as possible, keeping the packaging.

Incorrect Addresses

It is the customer's responsibility to provide a correct and complete delivery address. Follicgen is not responsible for delays or returns resulting from incorrect addresses.

Contact

For any shipping inquiries: contacto@follicgen.com.